Builder Services
About Services
As a third-party warranty management company, My Home Solution has significant experience in the field of customer service and new home warranty management. Our professional role as an informed and objective warranty administrator/educator creates many benefits to our Builders before, during and after the delivery of your new homes.
Prior to Closing:
- My Home Solution provides its Builders with a proprietary Builder’s One-Year Limited Warranty and Limited Warranty Standards document that establishes written warranty terms and conditions based upon standards that are nationally adopted by the Homebuilding Industry.
- My Home Solution conducts an Independent Quality Assurance Walkthrough prior to presenting the home to the Homebuyer for their New Home Orientation. This independent inspection generates a list of tasks necessary for the satisfactory completion of the home prior to its presentation to the Homebuyer. This process helps insure that the home is in the best possible condition for presentment
- My Home Solution delivers a New Home Orientation Guideline to the Homebuyer prior to their orientation that outlines conditions, reasonable expectations and parameters that result in maximizing the benefits of the orientation
- My Home Solution conducts the New Home Orientation with the Homebuyer. The orientation includes a thorough review of the homes operating systems, preventative maintenance, 3rd party warranties, warranty claim submission procedures, emergency service and more. In addition, My Home Solution creates a Builders Completion List which comprises a list of defects needing attention for the successful completion of the home.
Delivery of the Home
Prior to closing, My Home Solution conducts a Closing Walkthrough with the Homebuyer. This walkthrough is a final review of the Builders Completion List where each listed defect is inspected for completeness and approval by the Homebuyer.
At the conclusion of this walk through, My Home Solution completes a final Completion Items list defining any carryover issues remaining or noting that the home is complete in its entirety and is accepted by the homebuyer as such.
Post Closing Warranty Service
My Home Solution provides the Homeowner with the single source of contact for all questions, concerns and warranty needs during the one-year materials and workmanship warranty:
- My Home Solution accepts Warranty Service Requests at any time from its homeowners.
- My Home Solution physically inspects each claim to affirm it’s a warrantable claim.
- My Home Solution issues Trade Warranty Service Orders on approved warranty claims. Confirmation, follow-up and signed homeowner acceptance of each claim is expedited by My Home Solution insuring timely completion and homeowner satisfaction of claims.
- Where appropriate, My Home Solution generates a Non-Warranty Work Agreement that is signed and accepted by the homeowner prior to the commencement of work. The Non-Warranty Work Agreement has many facets, the most important being it notes the claim in question is non-warranty; the claim will be addressed one time; and that completion of the claim does not create a course of conduct between the homeowner and the builder for future non-warranty claims.
- My Home Solution tracks and reports claims that may result in a back charge to a trade contractor.
- My Home Solution provides timely reporting to its builders detailing the status of their warranty claims. Custom reports are available by home, trade and community and can detail aging, open claims, completed claims and complete homeowner history.
- At the completion of the warranty period, My Home Solution provides its builders with a completed file for each home detailing the entire history of the home during the warranty period.